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Customer service for the Tactical Language & Culture Training Systems

This website is designed to facilitate the downloading of, and delivery of technical support for, the Tactical Language & Culture Training Systems. For general information about Tactical Language Training products, please visit our main website.

MEMBERS OF THE U.S. ARMED FORCES
If you have a .mil email address, register on this website to download your copies of the Tactical Iraqi, Tactical Pashto, Tactical Dari and Tactical French Language & Culture Training Systems software, manuals, and trainer materials. You also obtain access to the technical support forums. After you have registered and verified your account, you will need to log on to the site to see the downloads available to you.

OTHER REGISTERED AND NON-REGISTERED USERS
Select the from the menu items on the left for additional information.

Before you contact us for technical support, you may wish to review the FAQs and support forums on this website to see if your question has been previously asked and answered.

You may submit your technical support questions by posting them on the support forums or sending us an email. You may also contact us via our Support Telephone Hotline at 310-945-5985. You will receive and answer to your question just as quickly with either method as our support staff monitors incoming support inquiries 7 days a week. However, your use of the support forums greatly benefits you and others by building on this website both a user community and a searchable knowledge base.

Our regular support hours are:

Monday-Friday
9:00am	to	5:00pm	PST
12:00pm	to	8:00pm	EST
17:00	to	01:00	GMT

ANNOUNCEMENTS AND NEWS

New Language & Culture Training Capabilities Demonstrated at I/ITSEC

December 2008

Alelo Inc., parent company of Alelo TLT, LLC and developer of the Tactical Language Training System (TLTS) and other advanced learning products for cross-cultural communication skills, demonstrated a number of new capabilities and products at this year’s Interservice/Industry Training, Simulation & Education Conference (I/ITSEC).

Under application by the 1st Infantry Division at Ft. Riley, Kansas, the Tactical Iraqi 4.0 and Tactical Dari 1.0 Language and Culture Training Systems and their training manager companion application, Tactical Dashboard, have received official Netcom "Networthiness" Certifcation for use on U.S. Army computers.

Documents detailing the certification may be downloaded from their respective Downloads category sections on this website by registered members of the U.S. Military.

Tactical Iraqi wins Serious Games Showcase & Challenge at I/ITSEC 2007

The Tactical Iraqi Language & Culture Training System won the Serious Games Showcase & Challenge at the 2007 Interservice/Industry Training, Simulation and Education Conference (I/ITSEC).
Read more...

Seminar at the Pittsburgh Science of Learning Center

November 2007

Our chief scientist, Dr. Lewis Johnson, gave the lecture Adoption-based research in serious games for language learning at the prestigious Pittsuburgh Science of Learning Center (PSLC) on November 13. The PSLC is funded by the National Science Foundation for the purpose of addressing "the widely recognized problem that education research has not yet produced research results that unquestionably work to produce robust student learning and that survive the transition from the lab to the classroom and from one domain, researcher, or developer to other domains, researchers, and developers." The center is run jointly by Carnegie Mellon University and the University of Pittsburgh.

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